Customer Engagement Specialist
Internally we call this the engagement role. You're the voice behind one creator's inbox, building real, multi-week relationships with their audience.
- Location
- Remote, Global
- Employment
- Full-time
- Compensation
- Top of market (USD), base + performance commission
Applications are opening soon. In the meantime, email us a short note and we’ll reach out when the formal application goes live.
We run backend operations for a small portfolio of important digital creators. You'll be the voice behind one creator's inbox, building genuine, long-running relationships with their audience, learning their brand inside-out, and helping them retain the fans who matter most. This is not a call-center script job: we hire people who can write with personality and judgment, then train them in the specifics.
Your first weeks aren't theoretical. After the 5-day training program, you join a senior creator's page under close supervision: messages are reviewed pre-send while you're calibrating to the brand voice. You're a Customer Engagement Specialist in title from day one, but it's a title you grow into through the audition period.
Most of our specialists work from Kenya or the Philippines, covering 24/7 shifts on a 4-days-on, 4-days-off rotation.
Responsibilities
- Respond to inbound messages from a creator's audience with warmth, wit, and brand-accurate voice.
- Reach out proactively to lapsed audience members and targeted lists to revive inactive fans and keep the creator's inbox active between inbound waves.
- Build multi-week relationships that increase retention and lifetime value.
- Hit individual revenue and engagement KPIs with transparent weekly reporting.
- Flag quality issues, audience sentiment shifts, and content ideas to your team lead in real time.
- Collaborate with fellow specialists across timezones to keep creators' inboxes covered 24/7.
Requirements
- Native-level written English with a distinct, readable personality.
- 6+ months in a messaging-heavy role (customer engagement, sales, community, creator support, or copywriting).
- Reliable high-speed internet, a quiet workspace, and the maturity to handle a mature-content creator portfolio with professionalism and zero judgment.
- Comfort with shift work; we hire candidates from Kenya and PH to cover 24/7 shifts on a 4-days-on, 4-days-off rotation.
- A track record of hitting and exceeding numeric targets in past roles.
What we offer
- Top-of-market compensation: base plus uncapped performance commission.
- Full paid training with one-on-one mentorship from a senior specialist.
- Clear promotion path: Customer Engagement Specialist to Quality Specialist to Team Lead.
- Remote-first; choose where you work from as long as the internet is reliable.
- Paid time off, monthly wellness stipend, and in-person team offsite once per year.
[ Ready to apply? ]
Applications are opening soon. In the meantime, email us a short note and we’ll reach out when the formal application goes live.
How we hire
What happens after you apply.
Week 1 / First
We read every application within five business days.
Every application gets a real human read. No black hole.
Week 1-2
30-min intro call with a senior specialist or AM.
Week 2-3
Paid trial shift. Real role, paid hourly.
Week 4
Offer, or an honest no with feedback.
Training Overview
Five days. Real practice.
A 5-day program. Each session is at least 4 hours, including breaks.
Day 01
Fundamentals
CRM, Discord, expectations. Meet the trainers and get clear on what's required throughout the program.
Day 02-03
The core
Specialist messaging, working with creators, engagement styles, creator pricing, and the Creator Hero CRM.
Day 04
Live shadowing
A coach handles real-time responses while you observe. Learn by watching how conversations get managed.
Day 05
Hands-on
Begin live work under coach supervision. Real practice and real feedback before you go solo.
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